Job Requirements		Job Description
Job Status: Full Time Work Experience Required: Up to 5 Years Hours/Shifts: Day (First Shift) Education Required: High School Diploma Certification Required: Unspecified Weekends: Not Required Authorized to work in US: Yes  Pay and Benefits Salary Range: Unspecified Benefits:		Customer Service Representative HealthSpring, Inc. Tracking Code 216703-955 Job Description: Assist members, prospective members, providers, and/or external vendors with member health plan benefit information, claim status, medical authorizations, health plan documents, and/or product information over the phone.  Calls may be inbound or outbound.  Employee may follow a script.  Proficiently able to explain company products.  Documents information into database. Calls are usually recorded for quality and verification purposes. May be a member of the Customer Service, Inbound Verification, Telemarketing, Pharmacy, or other department. Required Skills: Responsible for answering benefit questions, resolving issues, and educating callers. Knowledge of products, processes, and systems. May have to seek guidance for more complex questions, complains, or issues. Minimum Requirements:  High School graduate; Less than five years of call center / customer service experience in a healthcare setting; Strong data entry skills; PC proficiency; Excellent verbal and written communication skills. Preferred Requirements:  College degree; bi-lingual in some markets.