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Job Status:
Full Time
Work Experience Required:
Hours/Shifts:
Day (First Shift)
Education Required:
Certification Required:
Unspecified
Weekends:
Not Required
Authorized to work in US:
Yes
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| Pay and Benefits |
Salary Range:
Unspecified
Benefits:
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Systems Operations Manager
GENCO
Requisition Number: 2018
Job Description:
GENCO has an opening for a System Operations Manager based in one of our Lebanon, TN facilities. The facility is approximately 298,000 square foot remanufacturing and return center operation. The facility operates 3 shifts with approximately 500 teammates.
The Systems Operations Manager is responsible for:
• Providing input into applications design
• Troubleshooting and resolving application related issues
• Understanding business requirements and translating them into system changes
• Identifying and resolving system operating problems in order to provide continuous business operations
• Interfacing with the customer and the project management team regarding user needs to promote an environment of user cooperation and satisfaction
• Defining system requirements, flows, and Interfaces based on customer needs
• Making recommendations regarding continuous improvement of department, work processes and operating procedures
• Analyzing, interpreting and summarizing data in preparation of statistical and analytical reports, gathering and maintaining all production and quality audit tracking
• Developing data collection instruments, developing and utilizing instruments and methods for the evaluation and quality control of research or operational data
• Assisting all Managers in preparing procedures, work instructions, hazardous materials shipping papers, reference guides and any other duties as assigned to meet GENCO requirements
• Maintaining Radio Frequency (RF) network and equipment
· Ensuring all hardware is available and working properly; this includes repeaters, antennas, voice units, RF units
· Troubleshooting and fixing RF connectivity issues
· Reconfiguring RF Handhelds when needed
· Securing RMAs from vendors when hardware cannot be repaired on-site
• Maintaining Network
o Ensuring all network assets are on the network and functioning correctly
o Troubleshooting any connectivity issues
o Setting-up new users on a workstation once account is created
• Maintaining Hardware
o Performing routine maintenance tasks (e.g., software installations/upgrades, system backups) for user PC's/Laptops, application servers (WMS, parcel, and time keeping), printers, phones and fax machines
o Repairing any hardware issues where possible or contact third party for repairs
o Securing replacement hardware as needed, either from our customer or from a third party vendor
• General
o On call 24 hours a day, 5 to 7 days a week
o On-going training for new teammates or as SOP changes are implemented
o Responding to systems alert email notifications or phone calls based on priority
o Ability to manage multiple tasks and meet deadlines determined by Operations Team or customer
Requirements:
The successful candidate will have:
• A BA/BS in Computer Science, MIS or equivalent combination of education and experienceBA/BS
• Three(3)to Five (5)years experience in technology field in a management/supervisory level of responsibility
• Proficient in Microsoft Applications
• Basic knowledge in Oracle Forms and Reports, PL/SQL
• Warehouse Management(WMS) experience preferred
• Clear written and oral communication
• UNIX/NT/VMS knowledge a plus
• Project Management Experience preferred
• Radio Frequency equipment knowledge preferred
• PC diagnostic testing and imaging preferred
• Oracle Discovery BI experiencea plus
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